The Carmichael Water District administration lobby is CLOSED to the public until further notice due to COVID-19 best practices.
Carmichael Water District‘s (District) top priority is to ensure the safety of its employees and customers as we face the evolving situation involving the COVID-19 virus. Customers should be assured that our water supplies are not affected by the COVID-19 virus, and the District will continue to serve our community 24/7. District staff will continue to monitor the situation and provide updates as needed.
If you are having trouble paying your water bill, please contact Customer Service at 916-483-2452.
On April 2, 2020, Governor Newsom issued Executive Order N-42-20, implementing a statewide water shutoff moratorium and reconnection mandate. The District has ceased all collection activities on delinquent accounts, and has reconnected all accounts that were disconnected for delinquency since March 4, 2020. Please note that nothing in the Governor’s order eliminates the obligation of water customers to pay for water service, prevents a water system from charging a customer for such service, or reduces the amount a customer already may owe to a water system.
District Operational Response
The District is modifying its operations in accordance with Federal, State and local health advisories to ensure both the safety of staff and the public. The District’s administration lobby has been closed to the public until further notice. Additionally the District is practicing social distancing measures for staff along with alternative worksites and shift work as applicable.
Field staff customer service procedures have been modified in order to help mitigate the potential spread of the virus. Field staff are now limiting contact with customers during operations such as meter reading and maintenance activities. Please be assured that District staff will make every effort to notify customers should there be an interruption of service due to infrastructure repair and maintenance. The most common type of communication will be through a door hanger left at the property. The health and of safety of staff and customers remains Carmichael Water District’s highest priority and the District will continue to modify operations in accordance with changing conditions.
Below are resources from the U.S. Centers for Disease Control (CDC), the U.S. Environmental Protection Agency (EPA), and American Water Works Association (AWWA) regarding COVID-19.
Additionally, below is a link to the latest information from Sacramento County about measures to minimize the spread of the virus.
The U.S. Centers for Disease Control and Prevention (CDC) has issued guidance to ensure that building water systems and end-use devices are properly managed after a prolonged shutdown.