Frequently Asked Questions

  1. Who can install a backflow prevention assembly?
  2. How do I know if I need a backflow prevention assembly?
  3. Where should a backflow prevention assembly be located?
  4. Do backflow prevention assemblies need to be tested?
  5. Who can test my backflow prevention assembly?
  6. What will it cost to have my backflow prevention assembly tested?
  7. Are backflow prevention assemblies subject to freezing?
  8. What is a Cross-Connection?
  9. What is a Cross-Connection Control Program?
  10. What is backflow?
  11. How can backflow be prevented?
  1. How is the cost of my water bill calculated?
  2. When will I receive my water bill?
  3. When is payment for my water bill due?
  4. Can I change my bill statement due date?
  5. Why does CWD charge for water?
  6. Why doesn't CWD offer a low-income rate program for customers?
  7. Do you have any assistance programs?
  8. How do I start/service for buyer/seller?
  9. Why did CWD install meters, and are meters installed on all service connections within the District?
  10. How often does CWD read my water meter?
  1. Why do we flush?
  2. When do we flush?
  3. What do I do if I get sediment in my house?
  1. What causes water mains to leak?
  2. What happens when the crew arrives?
  3. How long will my water be off?
  4. Why can't my water be on during repair?
  1. What is the fluoride level of CWD's water?
  2. Does Carmichael have hard or soft water?
  3. What is my water pressure?
  4. What is the pH of the water?
  5. Is my water safe?
  6. Where does my water come from?
  7. What was the fluoridation survey results?